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Mola team is always dedicated to provide the quick support and services to our client.
Help List
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IP Tv Troubleshoot |
Logging in |
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In your browser, open the following URL http://www.molatv.com/iptv Follow the MEMBER LOGIN button. |
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Please be aware that COOKIES MUST BE ENABLED!! . Change your security settings to accept cookies from our domain if necessary. |
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Certain firewalls may block packets necessary to view the programs. If you have trouble connecting or you seem to be getting only black images, try one of the following in order.
Switch between "Mode A" and "Mode B" at the bottom of the channel guide. |
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Try the method presented on http://www.molatv.com/pctrouble
(For advanced PC users). |
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Open ports 554 and 1175 on your router and firewalls. |
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If you would like details on what you are doing by opening these ports, refer to http://www.microsoft.com/windows/windowsmedia/serve/firewall.aspx |
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Sharing your account with others |
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To avoid multiple persons using the same account, our system allows each user to connect from a single location at a time. For example, when you try to login with an account that is currently in use at another location, the user connected earlier will be disconnected shortly.
While having you keeping this in mind, we do not make any restrictions on you sharing your account with family members and others. . |
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STB Troubleshoot |
Using the remote |
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Most navigation on the STB will be made using the cursor keys and the OK button in the center of the remote controller. Use the cursor keys to highlight an icon or a channel on your screen and press OK to confirm your choice. |
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To return to the channel selection menu, press the "STOP" button. |
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You can use the volume keys to change the volume. |
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Set Top Box Navigation |
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Login Page
When starting up the set top box for the first time, a login screen will appear. Use the cursor and number keys on your remote to enter your login information. Once you enter the correct serial number and password, it will be stored in your Set Top Box. You will not be asked to enter it again unless the information in your set top box is cleared or you change your password. |
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Menu Page
The first page you will see when starting up your STB is the main menu. Use the cursor keys on your remote to choose an icon and press OK. When the expiration date of your subscription is near, the start up page will be replaced with a warning page notifying the number of days remaining. Click on the TV icon to proceed. |
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Managing your password |
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Our system currently allows only one connection per account. If the same serial number is used to login from more than one location, the connection made later will disconnect the connection made earlier. To avoid such situations, please manage your password with plenty of care and store related documents in a secure location. |
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